Privacy Policy

Effective Date: May 13, 2025

Welcome to Callio , an app created by Laplace Innovations Corp. , a Delaware corporation (“we,” “our,” or “us”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal information when you use the Callio app (the “App”).

By using the App, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use the App.

1. Information We Collect

We collect only the information necessary to provide and improve our services. Here's what we collect:

a. User-Provided Information

Your phone number or account login credentials (if applicable)
Contact information, such as email (for support and account-related communication)
Device information (e.g., mobile operating system, device type, and app version)

b. Call Metadata

Time and duration of calls
Whether real-time features (e.g., captions or teleprompter) were enabled
The recipient's number (but not the content of the call)

c. No Call Recordings or Transcripts

We do not record phone calls or store transcripts.
Audio from the calls is only processed in real-time by our AI systems to provide features such as:

Real-time captions of both speakers
In-call teleprompter-style suggestions
A post-call summary

Audio is streamed to and processed by our AI models during the call session and is not stored or accessible after the call ends.

2. How We Use Your Information

Provide core features of the App (e.g., real-time AI guidance and summaries)
Troubleshoot technical issues
Improve performance and functionality
Communicate with you (e.g., for customer support, feature updates, legal notices)

We do not sell or rent your personal information.
We only share information in the following limited circumstances:

Service Providers: We may share metadata or technical data with trusted vendors that help us operate the App, such as telecommunications providers or cloud infrastructure partners.
Legal Requirements: If required by law or subpoena, or if we believe it is necessary to protect our rights or the safety of others.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to standard confidentiality agreements.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information. This includes encrypting data in transit and limiting access to production systems.

While we strive to protect your personal information, no method of transmission over the internet or method of storage is 100% secure. Use the App at your own risk.

5. Your Choices

Account Information: You can update or delete your information by contacting us at support@getcallio.com .
Notifications: You can manage or disable push notifications through your device settings.
Data Requests: Depending on your jurisdiction, you may have the right to access, correct, or delete your data. See Section 7 for region-specific rights.

6. Children's Privacy

The App is not intended for use by children under the age of 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.

7. Rights by Jurisdiction

California Residents (CCPA): If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal data we collect and how we use it
- The right to request deletion of your personal data
- The right to opt-out of the sale of your personal information (we do not sell your data)
- The right to non-discrimination for exercising your rights
You can submit a CCPA request by emailing us at support@getcallio.com with the subject line "CCPA Request". We may ask for verification of your identity before fulfilling the request.
EU/EEA Residents (GDPR): If you are located in the EU/EEA, you may have rights under the General Data Protection Regulation (GDPR). Please contact us at support@getcallio.com for requests related to your data rights.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top. If the changes are significant, we will notify you through the App or via email before they take effect.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Laplace Innovations Corp.
support@getcallio.com